Frequently Asked Questions

ACCESSIBILITY & DISABILITY

I am a wheelchair user or mobility scooter user – are your experiences suitable for me?


Yes, it will be! Currently, the team at RoamDome are in the process of confirming when they will be scheduling their accessible slots and are aiming to ensure that there are limited restrictions. If you are a wheelchair or mobility scooter user, and would like to be notified when these slots are confirmed, simply email hello@roamdome.co.uk and request that you be added to the accessible slots mailing list! For our full accessibility and disability policy click here




I require a carer - how do I book this, and is there a carer discount?


(Note: if you are a wheelchair user with a carer, please see the section I am a wheelchair user – your experiences suitable for me?) For customers who require a carer, we offer a full discount on the carer ticket if your carer does not use the VR set. Once you have decided on a booking date, please email hello@RoamDome.co.uk with your party size, desired date and information regarding your disability, and we will issue you the relevant discount code. Please note that audience members using a carer discount may be required to provide evidence of eligibility at the event. For our full accessibility and disability policy click here




Are there accessible toilets at the venue?


Yes - there are accessible toilets, located next to the Dome Bar.




Is this full body and XR experineces suitable for the fully or partially deaf, or hard of hearing?


Yes. You should note that there are moments of directional sound used in the headphones. There is minimal narrative. However, the XR experiences are multi-sensory and as such, these moments may slightly hinder your overall experience. If you have any specific questions, don’t hesitate to email us on hello@RoamDome.co.uk




Do you allow guide dogs?


Unfortunately, at present guide dogs will not be permitted onto the arena. However, currently the team at RoamDome will try see how this could be made possible and if so will will be scheduling their accessible slots. We are aiming to ensure that there are limited restrictions. If you have a guide dog and would like to be notified when these slots are confirmed, simply email hello@RoamDome.co.uk and request that you be added to the accessible experiences mailing list!




Can I bring my bike / my pushchair / my luggage to be stored whilst I am in the arena?


Due to the high volume of attendees, please try and avoid bringing your larger items, as we cannot guarantee that we will have storage space for them. We will always try and accommodate you and we have a cloakroom for your smaller items.





GENERAL

Can I just show up or do I have to book?


Yes, you can just show up and hangout at RoamDome. Pop in to have a burger, vurger or one of our awesome drinks. There are other XR experiences for you to do with your friends but unfortunately, due to scheduling, if you want to do our full body experiences you will need to book online. If you are just hanging out with us keep an eye open for instant offers and opportunities. You may just get lucky!




What do I do if I want to change the date or time of my booked experience?


If you want to change the time of your experience, no problem - simply email us at tickets@roamdome.co.uk with your booking confirmation and the time you would like to switch to, and we will try amending this for you. Unfortunately do to demand your preferred new slot might not be available. We will try our best and worst case, if it a slot is not available, we will suggest an alternative date and time.




Does this event contain flashing lights/loud noises?


Yes, our experiences contain both loud noises flashing lights, and may therefore be unsuitable for sufferers of autism and epilepsy. The experience also includes sudden lighting and sound changes, and prolonged periods of darkness. Please email us at hello@roamdome.co.uk for any specific queries.




Are there intermissions?


No, not for the full body experiences. Here, slots run for an average of 20 minutes. If you book multiple slots you can include time between slots for an intermission and hangout at the Dome Bar, where drink and food is available. You can also book XRtainment packages which incude multiple experiences, hangout time and more.




If I leave an XR experience, can I get back in?


Only in the case of an emergency are guests permitted to leave an XR experience. Once inside, the experience is ongoing, and any audience members who leave do so with the knowledge they will not be permitted back inside.




I am running late for my time slot and am going to miss my experience. What do I do?


If you are late for your experience, we will do our absolute best to allocate you the next available time slot on that day. However, due to the high volume of attendees please be advised that there is no guarantee we will be able to accommodate you, and so always try to ensure you arrive on time.We understand things just happen so don’t be shy and do explain so we can find the best solution.




Is there an age restriction?


Yes, for health & safety and graphical content reasons our full body and other XR experiences have different age restrictions. You will need to check when booking. We are a family entertianment centre and children under the age of 16 must be accompanied by an adult over 24 years of age.




What can I do at ROAMDOME?


We are a family and friends XRtainment hangout. We are an alternative or an addition to any day, night out, corporate or other social event. You can pop in and do a range of competative, fun and thrilling XR experiences. If you want, you can share your experience with your friends and family on any of your social media platforms. You can win prizes. Before or after you do XR, you can enjoy the best, most fresh burger or vurger you can possibly imagine at the DOME BAR. Or you can simply hangout and enjoy one of our tasty beverages and watch others.




Must I sign a waiver?


Yes, you need to sign a waiver because we want to make sure you know the rules. If you set up a customer profile you can save time and sign your waiver digitally.




What are your opening hours?


We are open to the public 7 days a week but for corporate and other events these times can differ because the entire venue may be reserved. Monday: 14:00 - 22:00 Tuesday: 14:00 - 22:00 Wednesday: 14:00 - 23:00 Thursday: 10:00 - 23:00 Friday: 10:00 - 00:00 Saturday: 10:00 - 00:00 Sunday: 10:00 - 22:00




What is XR?


AR is augmented reality - a technology that superimposes a computer-generated image on a user's view of the real world, thus providing a composite view. Delivered by different types of goggle or smarphone. CR is cinematic reality - think of a movie with computer generated imagery (CGI). MR is mixed reality - mixed reality combines the best of both virtual reality and augmented reality. VR is virtual reality - Virtual reality is an experience taking place within a computer generated reality of immersive environments. It can be similar to or completely different from the real world. The only limit is our developers imagination. XR is a mix of AR, CR, MR and VR - With these tools new forms of reality are generated by bringing digital objects into the physical world and bringing physical world objects into the digital world. The only limit is our developers imagination.




Do I have to do XR?


No, you can just come and watch your friends and other people. When you arrive you will get a wrist band anyway and with this you can pay for any food and drink. If you change you mind and want to do some XR you simply go the the experience you want to try and scan your band.





DISCOUNTS & REFUNDS

I can no longer make my full body experience - will you refund me?


Unfortunately, experiences are generally non-refundable but please tell us what happened and we will try make a plan. Most likely is we can find you another slot.




My discount code isn’t working - why is this?


Usually, this will be because the code you are using isn’t applicable for the specific date you are booking for, as often codes are for periods, e.g. preview slots, student discount days. Make sure to double-check when the discount code you have been provided with, is valid for your booking.




I forgot to include my discount code - can I add it on?


Unfortunately, discount codes cannot be applied after the tickets have been booked. Ensure that you check your booking thoroughly before it is processed and include any codes you wish to employ! If this has happened please bring your code with you on the day and we will see what else we can offer you.





FOOD & DRINK

Can I bring food and drink inside the arena?


Food and drink is not permitted once inside the arena. You can go to the Dome Bar before and after, where food and drink is available. We suggest you finish any refreshments before you begin your full body experience becuase our staff on on the ball and it may just get cleaned up before you get back!




What kind of food do you have?


RoamDome's founders are passionate about food. We have developed a small but amazing burger and vurger menu. As far as possible, all our ingredients are sourced locally. We will NEVER cross contaminate vegetarian or vegan food with meat products.




What kind of drinks do you have?


We sell normal soft drinks and water but we do not sell alchohol to the general public. Instead, we offer a wide range of fruit and beverage. Each mix has possible different impact, whether you need energy, want to relax or simply quench your thirst. As far as possible all our fruit and vegetable ingredients are sourced locally.





If you have a specific question or can't find what you are looking for please get in touch. 

ROAMDOME©  Tiguri XR Limited

Co Reg No.: 11899025

Registered Office: 85 Great Portland Street ¦ First Floor ¦ W1W 7LT, United Kingdom

ICO Reg. No.: ZA525540