IMPORTANT INFORMATION

FREQUENTLY ASKED QUESTIONS

• WHAT IS ROAMDOME?
  How does the Roamdome experience work?
  
  It’s the closest thing to the “holodeck” that exists. We combine motion capture with the latest in VR hardware to create the best and most advanced VR experience on the planet. It’s a very different VR experience from the one you might have tried at home. This Feels Real and the only way to truly understand it, is to round up some friends and come try it for yourself. We know you will be back for more!
• HOW MUCH DOES IT COST?
  How much is a ticket?
  
  Ticket prices vary by day and whether it is peak or off-peak. The cost per person for an off-peak time ranges from £24.50 to £29.50. The average cost during peak time per person is £31.50. Remember to subscribe to Roamdome on our website to receive notice of our discounts and promotions.
  
  Off Peak Times
  
  All day/evening Mon – Thursday, and until Friday 17:00.
• BOOKINGS, GROUP BOOKING & EVENTS
  How many people can play?
  
  A minimum of 2 players are required to book the arena in the first place. Thereafter, single tickets can be purchased in that time slot. If you can’t book because you are just one player, why not book for two and rope in one of your friends? You will get serious Bragging Rights!
  
  The reason for this is that our experiences are designed for groups. It won’t be much fun on your own.
  
  How do I book for a large group?
  
  If you are planning a party or event of more than 5 people, please call us on 02034683271 or email us at hello@roamdome.co.uk. Groups of more than 5 will need back-to-back bookings. Simply tell us your plan and we will help make it awesome!
  
  Customer services in operation Monday to Friday 9:00 - 17:30
• HEALTH & SAFETY
  What's your cleaning and sanitization process?
  
  We clean and disinfect all equipment after every use, including the masks on our headsets, headset lenses, and props. Our disinfectants are all approved for use. Sanitising our equipment and facilities is always a standard procedure as health, safety, and cleanliness is one of our top priorities.
  
  What is your response to Covid 19
  
  We have always been committed and responsible for providing a clean and safe environment for our guests and team members. Now it is even more important than ever and it now our top priority. We are committed to upholding the highest standards of cleanliness and want you to feel at ease when you come to Roamdome. Here are some of the changes that we implemented in response to COVID-19:
  
  FOR GUESTS:
  • We recommend playing with your family or regular group of friends
  • Sanitizer stations for you to use before and after your experience
  • Contactless setup to continue social distancing
  • Limited bookings to reduce contact between groups
  • Wearing a mask
  
  FOR TEAM MEMBERS:
  • Team member health/temperature check prior to starting their shifts
  • Team members wearing masks and gloves
  • Increased cleaning times of frequently used areas
  • Multiple hand sanitiser stations
  
  WHAT’S NOT CHANGED:
  • Continued sanitisation of equipment after every group
  • Disinfectants qualified for use against COVID-19
  
  We hope these changes will ensure we continue to keep a safe environment for you, your family and friends to enjoy the Roamdome experiences and keep coming back.
• CAN I JUST WALK IN?
  We strongly advise to pre-book to avoid disappointment but strictly speaking you can just show up and try for the best. If you do, just have a chat with your Roamdome host. They can look at the booking schedule and see if there is a slot.
• IS IT POSSIBLE TO CHANGE OR CANCEL A RESERVATION?
  Cancellation policy
  
  • Cancellations at least 48 hours before your scheduled booking will be issued a full refund to the original payment method or a gift certificate to be applied to a future booking
  • Cancellations between 24-48 hours of your booking, will be charged a £40 fee with the balance of your payment issued to a gift certificate to be applied to a future booking
  • Cancellations less than 24 hours in advance or no shows on the day of will not be refunded
  
  Changes to the booking are not guaranteed and are subject to availability of the requested time change. Please reach out per email, hello@roamdome.co.uk, quoting your booking number for opportunities to make changes to your booking.
• WHAT HAPPENS ON THE DAY?
  When should I arrive?
  
  You must check in with the Roamdome host 15-30 minutes prior to your booking time. We cannot start until your whole group is present. Please account for traffic, parking (I think we got you here), and everything else involved. We have a strict 5-minute Grace Period Policy for your reservation.
  
  • Guests who arrive less than 5 minutes late for the booking time, the experience will be shortened.
  • To ensure our other guest booking are not impacted, any tardiness beyond 5 minutes will result in a cancellation of your booking, a £40 fee and the rest of your initial payment will be issued to a voucher that can be applied to a future booking.
  • No-shows will incur automatic cancellation of your booking and forfeiture of payment.
  
  How long is the experience?
  
  Please plan for a total of about 1 hour and 30 minutes for your Roamdome experience consisting of
  
  • Arrival to check in with your host(ess) 15-30 minutes prior to your booking time to ensure your Roamdome experience does not get cut short
  • This will consist of about 15 minutes of training and setup
  • About 30 minutes in the VR experience
  • Another 15 -60 minutes post experience reliving what just happened, taking pictures and hanging out at our nice bar and maybe doing other activites, including Putt Putt and augmented darts. It is up to you how long you want to hangout. So Enjoy!
  
  What do we do with our personal belongings?
  
  We have little safes inside your seat to safely store your belongings when you are doing your experience.
• QUESTIONS ABOUT THE EXPERIENCE
  How do you stop people bumping into each other?
  
  Everyone can see each other as they would in real life. We use real-time motion capture technology that's used for creating movies and games. Our motion capture cameras track your entire body in real time and allow you to see precisely where everyone else is, along with their movements. They just won't look like their normal selves.
  
  Also, there are clear boundaries to prevent you from exiting the game area or walking into walls. As long as you pay attention to the instructions and follow the rules, it will be safe for you. But don’t worry – it is our job and responsibility to explain everything to you.
  
  Do you make your own games?
  
  Our exclusive technical partner trueVRsystems make our experiences. Some of them are action, others are adventure, and they’re all fun to do! With Roamdome, you’re not just transported into new worlds to look around and point at –you are not just a floating head with funny hands. You and your friends are the main character in these worlds and you will FEEL REAL!
  
  Will I get motion sickness?
  
  While we can’t 100% guarantee it, our experiences are designed by Swiss experts, trueVRsystems, and they are very different from other VR experiences you may have tried before: it’s room scale (BIG), you can freely move around, and we track your entire body. Motion sickness is caused by a lag between what you are doing in the virtual world and how you are moving in the real world. Our motion capture technology and system are like a finely tuned F1 race car. Cameras track the sensors you are wearing in real-time, and these movements instantly convert to match you in your virtual world. Our legendary techies combine their superpowers to make the Roamdome experience so completely amazing. Many of our guests who have had motion sickness in other VR experiences do not experience it at Roamdome. But, if you know you usually get motion sickness, ask for one of our Ginger sweets (ginger helps somehow) or maybe take one of your usual motion sickness pills 30 minutes before you arrive. Do not take any pills that have not been subscribed by your GP or given to you by your pharmacist!
  
  Can I wear glasses?
  
  Glasses can be worn but we recommend that you wear contacts if possible or remove them.
  
  What should I wear?
  
  We recommend that you dress in light, comfortable clothing. This is an active experience, so wear something that won’t restrict your ability to move around the space.
  
  What are the physical requirements for the experiences?
  
  Guests must be
  • 12 Years or older & 1.2m (48″) or taller to play
  • Be able to support gear weight of at least 20 lbs (9kg) for up to 1 hour
  • Able to walk unassisted for 30 minutes continuously with full use of both hands.
  • For guests under 18 years old, a parent/guardian must be physically present in the store during the session to sign a minor waiver form.
  We do not recommend this experience to pregnant women or those with heart conditions.
• GIFT CARDS
  Do you offer gift cards?
  
  Yes. eGift cards can be purchased via our website.
  
  What is the returns and refunds policy of E-Gift Card?
  
  All Sales are Final. eGift cards are non-refundable. Lost, misplaced or stolen gift cards are non-refundable, replaceable, nor valid. eGift cards are redeemable at monetary value. If you do not spend the entire amount on your eGift card, you can use it when you purchase a second experience.
  
  What are the Terms and Conditions of our eGift Card?
  
  Roamdome reserves the right to change the Terms and Conditions without notice. Risk of loss passes to the purchaser of the eGift Card upon electronic transmission of the eGift Card to the recipient. Roamdome prohibits copying or duplications of Roamdome eGift Cards. Not refundable nor redeemable for cash except to the extent required by law. Roamdome eGift Cards are NOT for resale and Roamdome reserves the right Not to honour eGift Cards purchased from third-party sources. Roamdome is not responsible for lost, stolen or misused eGift Card codes.
  
  NB Gift Cards are valid for 12 months from date of purchase.
  
  How many people can play?
  
  A minimum of 2 players are required to book the arena in the first place. Thereafter, single tickets can be purchased in that time slot. If you can’t book because you are just one player, why not book for two and rope in one of your friends? You will get serious Bragging Rights!
  
  The reason for this is that our experiences are designed for groups. It won’t be much fun on your own.
  
  How do I book for a large group?
  
  If you are planning a party or event of more than 5 people, please call us on 02034683271 or email us at hello@roamdome.co.uk. Groups of more than 5 will need back-to-back bookings. Simply tell us your plan and we will help make it awesome!
  
  Customer services in operation Monday to Friday 9:00 - 17:30
• PHOTOS & VIDEOS
  Is photo/video-taking allowed?
  
  Yes! We would love for you to share your experience with your friends and loved ones. You can ask your host to take photos and videos of you whilst you suit up for your session. You can also take photo’s using our background wallpaper. You are not allowed to take photos inside the arena, nor are you allowed to bring in your mobile phone. The reason for this is your phone may interfere with the tracking and should you get a call or forget to turn it off, it will interfere with your group or other customers experience.